This tutorial will teach how to trace an email address. This feature allows you to view how the mail server will treat a message when sending to or delivering to a specific address. This tutorial will assume that you are logged into your cPanel. If you are having trouble doing that, please see the tutorial named "How to Login to cPanel".
On the main page of your cPanel, scroll down to the Mail section, and click on the icon named Email Delivery Route. This will take you to a screen where you can test any email address by tracing it's route from this server. This tool is especially handy if you are having trouble sending an email to a specific address. You can check to see where the problem might be.
Enter an email address in the box, and click on Show Route. That's it...the route of the address is now shown. From your cPanel, you can look for problems. You can see if a problem is with your server, or on the other end where the destination email address is located. Click the Go Back, and then the HOME in the upper left corner to return to the cPanel main page.
This is the end of the tutorial. You now know how to check an email address by performing a trace from within your cPanel.
You can now exit cPanel by closing your browser, or by using the Logout button in the upper right corner. Remember, if you are using a public computer, ALWAYS Logout of cPanel before closing due to security reasons.
Search Knowledge Base Articles
How to Trace an Email Address
Did you find this article useful?
There are two ways to access webmail. You can actually login to webmail without first logging into cPanel by simply typing the following into your bro...
This tutorial will teach you how to create POP email accounts. These accounts will be based off of your domain name(s). This tutorial will assume that...
Now let's set our Default (or catchall) email address. The default email address will "catch" any mail that is sent to an invalid email address for yo...
This tutorial will teach you how to create an auto responder. You can use auto responders to send a message back automatically to anyone who sends an ...
The purpose of this tutorial is to teach you how to set up a POP email account on your iPhone. The first thing you need to do is make sure that the em...